Privacy Policy

1. Who We Are

EduMatch Hub is a learning and instructor-matching service that connects learners with suitable teachers, tutors, coaches and instructors across a range of subjects and activities.

In this Privacy Policy, “EduMatch Hub”, “we”, “us” or “our” refers to EduMatch Hub and “you” or “your” refers to any person who uses our website or services, including learners, parents, guardians, teachers, coaches and instructors.

2. Information We Collect

Depending on how you use EduMatch Hub, we may collect information such as:

• Name
• Contact details, such as email address and phone number
• Age or age range
• Information about a child or learner where provided by a parent or guardian
• Learning goals, interests and requirements
• Subjects, activities or skills you are interested in learning
• Preferred lesson schedule and location
• Relevant information about your current level or experience
• Information provided when you enquire about a teacher, coach or instructor
• Payment or transaction information, where applicable
• Information you provide when communicating with us

3. How We Use Your Information

We may use your information to:

• Understand your learning requirements
• Match you with suitable teachers, coaches or instructors
• Contact you regarding your enquiry or lessons
• Facilitate communication between learners and instructors where appropriate
• Manage bookings, lessons and related services
• Process payments where applicable
• Verify or assess teachers, coaches and instructors
• Improve our website, services and matching process
• Respond to enquiries and provide customer support
• Send service-related communications
• Send marketing communications where you have provided appropriate consent
• Prevent fraud, misuse or unauthorised activity
• Comply with applicable laws and legal obligations

We will only use personal information for purposes that are reasonably necessary for providing and improving our services.

4. Matching Learners With Teachers and Coaches

One of EduMatch Hub's core services is helping learners find suitable teachers, coaches and instructors.

To provide this service, we may use information such as your learning goals, age or age range, subject or activity, location, availability, experience level and preferences to identify potential matches.

Where appropriate, relevant information may be shared with a potential teacher, coach or instructor so that they can assess whether they are able to provide the requested lessons.

We aim to share only information that is reasonably necessary for facilitating the learning arrangement.

5. Information About Children

EduMatch Hub may provide services to parents or guardians seeking teachers, tutors and coaches for children.

Where personal information about a child is provided to us, we expect the information to be submitted by a parent, guardian or other person who is authorised to provide it.

We take the privacy and safety of children seriously and seek to handle children's information appropriately and only for legitimate purposes connected with our services.

Parents or guardians may contact us if they have questions about information relating to their child or wish to request access, correction or deletion where applicable.

6. When We Share Your Information

We do not sell your personal information.

We may share relevant information with:

• Teachers, tutors, coaches or instructors where necessary to facilitate a lesson or potential match
• Service providers who assist us with website hosting, payment processing, communications, technology or other business functions
• Professional advisers where reasonably necessary
• Government authorities, regulators or law enforcement agencies where required by law
• Other parties where you have provided consent or where disclosure is otherwise permitted or required by applicable law

We take reasonable steps to ensure that third parties who handle personal information on our behalf provide appropriate safeguards.

7. Marketing Communications

From time to time, we may send information about EduMatch Hub, new services, promotions or other updates.

Where required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the relevant communication or by contacting us.

Please note that you may still receive essential service-related communications, such as information relating to enquiries, bookings or lessons.

8. Cookies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

Cookies may help us remember preferences, analyse website traffic and improve our services.

You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.

9. Protecting Your Information

We take reasonable steps to protect personal information against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable precautions when sharing personal information online.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, resolve disputes, maintain appropriate business records and comply with our legal and regulatory obligations.

When information is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable legal requirements.

11. Your Rights and Choices

Depending on applicable law, you may have rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for certain uses of your information
• Request deletion of your information where applicable
• Opt out of certain marketing communications
• Ask questions about how your information is collected or used

Requests can be made by contacting us using the details below. We may need to verify your identity before processing certain requests.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

EduMatch Hub is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their respective privacy policies before providing them with personal information.

13. International Transfers

Some of our service providers or technology partners may process or store information outside Singapore or your country of residence.

Where personal information is transferred across borders, we will take reasonable steps to ensure that the information continues to receive an appropriate level of protection in accordance with applicable privacy laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or wish to make a privacy-related request, please contact us:

We will endeavour to respond to privacy-related enquiries within a reasonable period.